For first-time users of FLET’S Hikari (Internet access services)
Installation / settings guide

From application to use of "FLET’S Hikari", we will guide you through how to connect to the internet.

For those who are changing from "FLET’S Hikari Premium" (Internet access services) to "FLET’S Hikari Next" (Internet access services), please see here:

Preparation
Things to prepare before the installation of "FLET’S Hikari"

In addition to devices for connection, please prepare LAN cables to connect between the devices.

Things we request you to prepare in advance

(EX) "FLET’S Hikari Next Super High Speed Type Hayabusa" (Internet access service)

PCs, Smart Phones, and Tablets

LAN cable (1000BASE-T or higher straight cable)

  • A LAN cable may be required to conduct router settings and upgrades even when using a wireless LAN connection.
  • A 1000BASE-T or higher version cable (straight cable) is recommended for contracts for "FLET’S Hikari Next Family Super High Speed Type Hayabusa, Family High Speed Type, Mansion Super High Speed Type Hayabusa or Mansion High Speed Type."
  • LAN cables may come with the devices that you use to connect, so please make an inquiry to the manufacturers of the devices for more details.

Please ensure power supplies in addition to the power supply for the computer, as devices such as the ONU*1 built-in Hikari Denwa Service Home Gateway Device will require one power outlet*2 or more in order to be installed.

  1. ONU:optical network unit
    *Please prepare a power strip with multiple ports, as the power adapter is relatively large.
  2. Power outlets will be needed to install the ONU (or the indoor VDSL device) and the Hikari Denwa Service standalone Home Gateway Device when making a contract for "Hikari Denwa" after starting to use "FLET’S Hikari Next" or "FLET’S Hikari Light."

Items supplied by NTT West

(EX) "FLET’S Hikari Next Super High Speed Type Hayabusa" (Internet access service)

Devices delivered may vary, depending on the service for which you have made a contract. Please see the following for more details.

Contract contents and devices to be delivered
contracted services delivered devices
Users of Hikari Denwa only
Users of Hikari Denwa and Wireless LAN cards
Users of wireless LAN card/s without Using Hikari Denwa
Users with neither Hikari Denwa nor wireless LAN cards

Documents necessary for setup will be sent by NTT West and the contracted service provider.

Documents received from NTT West

Documents received from the contracted service provider

Between the time you apply and the day installation takes place and service commences, a "FLET’S Service Application Confirmation" will arrive post. Please keep it in a safe place.

STEP1
"FLET’S Hikari" Installation

Whether or not setup is to be carried out by NTT West personnel depends on the environment of the facilities (the user's usage environment, etc.) where the user lives.

When someone is dispatched for installation

Personnel will carry out installation.
Installation will take about 2 hours to complete.

Example Diagram of Network for a Single-Family Home

For "FLET’S Hikari Next Family Super High Speed Type Hayabusa (Internet access services)"

When using the "home gateway and wireless LAN card/s" and "Hikari Denwa (voice over IP service)" as a set

For FLET’S TV users

1. Optical fiber installation (outside→indoor)

Electrical wiring is used for installing optical fiber lines outside. When existing facilities cannot be used, we may ask for new wiring, etc. and separate fees for the additional installation work.

2. Setup of the ONU built-in Hikari Denwa Service Home Gateway Device, etc.
(When using "Hikari Denwa" at the same time)

Optical fiber installed on-premises is connected to the "ONU built-in Hikari Denwa Service Home Gateway Device" set up in the room.

3. About connecting to PCs, etc.

Please click here for further details

  1. It is necessary to make a separate contract to use the "home gateway wireless LAN card"
  2. The ONU and the home gateway (rental fee required) may be set up separately, in cases such as when "Hikari Denwa" will not be used. Please click here for further details. (Japanese version only)

    A power source for each device is required.

4. About fiber optic cable installation

Example Diagram of Network for Apartments

For "FLET’S Hikari Next Mansion Super High Speed Type Hayabusa (fiber-optic) (Internet access services)"

When using the "home gateway and wireless LAN card/s" and "Hikari Denwa" as a set.

1. Optical fiber installation (utility pole→common space)

Optical fiber lines will be installed from the utility pole into the apartment's common space. A "splitter" will be installed in the common space and optical fiber lines will be shared by the entire apartment building. (when using fiber-optics)

2. Setup of the ONU built-in Hikari Denwa Service Home Gateway Device, etc.
(When using "Hikari Denwa" at the same time)

The fiber-optic lines will connect to each apartment by using the "splitter" in the common space. The fiber-optic lines will connect to the "ONU built-in Hikari Denwa Service Home Gateway Device" via a modular jack for telephone lines.

3. About connecting to PCs, etc.

Please click here for further details

  1. It is necessary to make the contract to use the "home gateway wireless LAN card".
  2. The ONU and the home gateway (rental fee required) may be set up separately, in cases such as when "Hikari Denwa" will not be used. Please click here for further details. (Japanese version only)

    A power source for each device is necessary.

When installation is to be carried out by the user

No personnel will come to carry out installation if no installation of optical fiber lines is required.

After reading the "application guide" and preparing the "devices", we ask you to connect the device and setup, in the designated order. Please see the following diagrams and videos to learn about the flow of connection and settings.

Video of the flow of connecting devices


STEP2
Internet Connection / Settings

You will be able to smoothly conduct installation with the "FLET’S Hikari Next settings guide" and the CD-ROM that comes with it on the day of installation. (Installation without CD-ROM is also available.)

Please click here for those who have a trouble to set up the internet.

"FLET’S Hikari Next" settings guide

If you wish to view the "FLET’S Hikari Next settings guide", please download it here. (Japanese version only)

  • The FLET’S Simple Setup Tool cannot be installed on macOS. We ask you to please conduct the setup yourself.
  • There are some cases when some features of this tool (automatic detection of wireless LAN connections feature) cannot be used, depending on the Windows 10 version you are using. Please conduct settings after connecting the LAN cable.
  • If the "settings guide" in your possession cannot be run on Windows 10, and you are using Windows 10, here is a guide to use as reference (PDF / 1.16MB) (Japanese version only)

2-1 2-1

Please have the 2 items listed below in your possession

Confirmation for "FLET’S" service application

Introduction to FLET’S service application contents (will arrive via post before service begins)

Information necessary for setup will be written in these documents.

Documents sent by the Service Provider

Documents sent by the Internet Service Provider (notice after registering, etc.)

Between the time you apply and the day installation takes place and service commences, a "FLET’S Service Application Confirmation" will arrive post. Please keep it in a safe place.

2-2 2-2

Conducting internet connection setup for devices you will use.

In order to set up your PC, please see the "FLET’S Hikari Next settings guide" and the Setup CD-ROM.

About "FLET’S Hikari Next Setup guide" and the Setup CD-ROM
  • When you have the installation work with a visit: a installer brings the guide and CD-ROM.
  • When you have the installation work without a visit: The guide and CD-ROM come with the devices that NTT West sends by delivery.

Home gateway and smart phone wireless connectivity

1. Preparation (way of locating the network SSIDs / encryption keys)

2. How to set up connections for Wi-Fi devices (extensions)

AndroidTM OS

In this diagram, a Galaxy S (Android device) is used. "Galaxy S" is a registered trademark of Samsung Electronics Co., Ltd.

iOS (iPhone, etc.)

In this diagram, an iPhone 3G is used. "iPhone" is a registered trademark of Apple Inc.

For troubleshooting during setup



Complete

Troubleshooting During Setup

NTT West has a "designated inquiry desk" and a "set up service (fee required)" for those who are having trouble with internet network settings.

Designated Inquiry Desk

Inquiries concerning the delivered FLET’S Service Settings Manuals/Setup Guides and the CD-ROM that comes with it will be answered.

0120-064-337 0120-064-337

Languages offered: English, Portuguese, Spanish, Chinese, and Korean

Service hours:
9:00AM〜5:00PM, excluding Saturdays, Sundays, and holidays, year-end and New Year's holidays 12/29〜1/3

You can call us from cellular telephones or PHS as well. Please verify the telephone number you have entered before calling.

審査 18-269-1

Fees written on the site / Cancellation fees, etc. do not include tax. Consumption tax will be added.