Information on "Hikari Denwa Next" (IP phone service)

0120-116116 0120-116116

• Open on Saturdays, Sundays, and national holidays (except for the year-end and New Year holidays, December 29 through January 3.)
• Please check the telephone number and make sure you are calling the correct number.

0120-116116 0120-116116

• Open on Saturdays, Sundays, and national holidays (except for the year-end and New Year holidays, December 29 through January 3.)
• Please check the telephone number and make sure you are calling the correct number.

• Internet cannot be used with Hikari Denwa Next.
• Some calls cannot be connected, such as calls dialed with a telecommunications carrier identification code (e.g. 0039) in front of the phone number.
• The Hikari Denwa Next can be used by connecting a telephone, etc. to a Hikari Denwa-compatible device terminal. However, the following devices are not compatible:
  • ISDN-compatible telephones (i・Torenbi, etc.), G4FAX, communication devices with a report function (Silver Phone series "Anshin"^＊, etc.)
    G4FAX can be used by setting the mode to G3, but it may not work with some devices.
  • Some models are compatible with the Hikari Denwa Next, however, the service cannot be used during power outages.
  Some of the telephone functions may become unavailable. Please consult with your phone manufacturer in advance if you have specific functions you wish to retain.
• G3FAX and modem communication services can be used, however the transmission quality may be impacted by the communication environment and other conditions. If the party you wish to contact is using an ISDN line, you may be unable to send faxes to the other party depending on the other party's settings.
• Hikari Denwa Next is not applicable to the call service contracts with telephone service providers. Therefore, if the user transfers their phone number from their Analog telephone (phone service) etc., and suspends Analog telephone service, call service contracts with telephone service providers will be cancelled.
• If a user who is using the FLET'S・TV transmission service in conjunction with Hikari Denwa Next terminates their Hikari Denwa Next contract, any services and discounts provided by NTT West associated with the Hikari Denwa Next contract shall be terminated, and the FLET'S・TV transmission service shall be discontinued. In addition to the FLET'S・TV transmission service the TV broadcasting service provided by SKY Perfect JSAT Corporation shall also be terminated at the same time.
• In the case that the user does not fulfill their contractual obligations, such as failure to pay usage fees while using the Hikari Denwa Next, the contract may be cancelled immediately without a temporary suspension period.
• Please note that if the user suspends their NTT West Analog telephone etc. and begins to use the Hikari Denwa Next, any services (including additional services and discounts) pertaining to the suspended Analog telephone contract provided by NTT West shall, in principle, be cancelled.
• If you use any of the following services, please contact the service provider with which you have a contract.

• Procedures vary depending on the service provider (gas company, etc.).
  Make sure to notify your service provider of your intention to change to Hikari Denwa Next.
  If subscribe to Number Display (monthly usage fee: 440 yen), you may be able to use services including automated reporting of gas leaks, remote meter reading, etc. with Hikari Denwa Next. Please ask your service provider for details.

• Procedures vary depending on the service providers (security company, etc.). Make sure to notify your service provider of your intention to change to Hikari Denwa Next.

• Hikari Denwa Next may not be specified as a contractable line by toll-free telephone number service providers. Be sure to notify your service provider of your intention to change to Hikari Denwa Next (you may be required to cancel your contract with your current service providers).

• If the user begins using the Hikari Denwa Next's phone number or the additional service "Additional Numbers" phone numbers without transferring from an NTT West Analog telephone etc., those phone numbers become Hikari Denwa service dedicated numbers. Hikari Denwa service dedicated number cannot be used with services other than Hikari Denwa (including Office Type and Office A) (IP phone service) and Hikari Denwa Next, Fiber Optic telephone, Fixed-wireless telephone. Users cannot continue using the same Hikari Denwa service dedicated number by transferring it to an NTT West Analog telephone contract or other companies' phone services (excluding HIKARI collaboration service's Hikari Denwa).
• Please note the following points when cancelling the previous service and changing to a new service.
  • Any currently subscribed optional services will also be cancelled. Please reapply for the relevant optional services when you change to a new service, such as Hikari Denwa Next.
  • If the user wishes to continue using rental equipment after changing services, we may provide the user with new equipment in their factory-shipped condition.
• Please keep in mind the following points that may apply depending on the details of your plan change application.
• • 【Changing Plans from FLET’S Hikari Cross (FTTH Access Service) to Hikari Denwa Next, or from Hikari Denwa Next to FLET’S Hikari Cross】
    Due to necessary installation for changing plans, our services will be unavailable during the following time period.
    
    • For Dispatch Installation: From around 5:00 am on the day of the installation work until the completion of the work.
    • For Non-Dispatch Installation: From 5:00 am -7:30 am on the day of installation work and until the user replaces the ONU, etc.
  • • 【Changing Plans from FLET’S Hikari Next or FLET’S Hikari Light (both FTTH Access Services) to Hikari Denwa Next, or from Hikari Denwa Next to FLET’S Hikari Next】
      Between the hours of 5:00 am and 7:00 am, internet service may be unavailable for about 15-30 minutes and Hikari Denwa service may be unavailable for several seconds due to necessary installation for changing plans.
      
      • Excluding disruptions in communication due to changes in home equipment related to plan change.
      • In the case that installation cannot be completed due to user's absence on the day of installation or equipment failure, etc., the service will promptly be switched back to the previous service. However, please note that the service will not be available for approximately 2 hours. (The exact time may vary depending on the situation.)
      • If the user cancels their application or changes the installation date on the day before or two days before the originally scheduled installation date, we may not be able to complete the processing of the change within our company in time and services may become temporarily unavailable on the originally scheduled installation date.

• Monthly Usage Fees/Initial Fees (Example)

• 【Monthly Usage Fee】
  1. Call charges included in the basic monthly fee are calculated at 8.8 yen/per 3 minutes for voice-only calls, and 16.5 yen/per 3 minutes for video calls (calls exceeding the call charges included in the basic monthly fee are calculated at the same rate). Call charges included in the basic monthly fee shall be applied from the 1st day of the month immediately following the usage start date. Fees other than call charges during the first month of use shall be calculated and billed on a pro rata basis of 3,322 yen.
     The basic monthly fee also includes the following additional services.
     Number Display, Number Request, Nuisance Call Blocking, Voice Warp, Call Waiting, Incoming Call Notification Mail
     Please note that Number Display and Number Request services are not covered by the Fee Waiver Policy for Elderly Users.
  2. Call charges included in the basic monthly fee are calculated at 8.8 yen/per 3 minutes for voice-only calls, and 16.5 yen/per 3 minutes for video calls. Calls exceeding the call charges included in the basic monthly fee shall be calculated at 7.92 yen/per 3 minutes for voice-only calls and 14.85 yen/per 3 minutes for video calls. Call charges included in the basic monthly fee shall be applied from the 1st day of the month immediately following the usage start date.
  • In addition to the basic monthly fee, a universal service fee of 2.2 yen/per month and a telephone relay service fee of 1.1 yen/per month shall be applied for each phone number (applies to additional [optional] numbers as well). (Current as of April 1, 2024).
• 【Installation Fee】
  • Installation fees are typical examples and may vary depending on what is required when installing the service.

• Call and Communication Charges

• 【Call and Communication Charges】
  1. Calls to NTT West/ NTT East Japan Analog telephone lines, INS Net, Hikari Denwa and HIKARI collaboration service's Hikari Denwa (including Hikari Denwa Next; excluding video calls, Data Connect, and voice calls during Data Connect communication), Fiber Optic telephone, Fixed-wireless telephone, other companies' Analog telephone lines, and other companies' IP phones (excluding calls to 050 numbers)
  2. If the user only uses Data Connect, the communication service charges are not eligible to be paid by telephone card.
     If the user uses voice calls or video calls, etc. in conjunction with Data Connect, the user will be charged the video call rate for the total bandwidth used for the communication service.
     If there is a change in the type of communication service or bandwidth used during a call/communication service, the total call/communication service time will be calculated for each type of communication service and bandwidth used, and the applicable call charges shall be applied.

【Discount Details】

【Application Period】

【Activation Deadline】

• The application period and the deadline for activating the service may be extended.

【Discount Details】

• Typical installation work (wiring and installation work up to the ONU) is eligible for the discount.
  Other installation fees may be required separately.

【Application Period】

【Activation Deadline】

• The application period and the deadline for activating the service may be extended.

• Our Rental Equipment (Amount to be charged in the event of loss or damage)
  In the case that rental equipment is lost or damaged due to the negligence of the user, the user shall be charged the equivalent amount. If we are unable to confirm the return of rental equipment after a certain period of time following the cancellation of the contract, the user may be charged the equivalent amount for the rental equipment the user has used.

• The equivalent amount stated is the maximum amount. Actual charges will take depreciation into consideration. Additionally, the calculated amount may include the equivalent amount for optional items and accessories for the applicable item.
• Applicable services, items, and equivalent amount for rental equipment may be updated at irregular intervals. Please confirm each time such event occurs.
• Equipment not owned by our company will not be included in the charges.