From Application to Use

STEP1 Application,STEP2 Preparation,STEP3 Installation,STEP4 Network Setting,Start of Use

It takes about 2～4 weeks from the time applications are completed until the commencement of service.

Time necessary to set up for use may change, depending on the user's location, the status of the equipment of our company, and the contents of the installation, etc.

STEP1
Apply

Users Apply

You can apply on the Web or via telephone.

You will be contacted by NTT West via e-mail or telephone after the registration of your application on the web was completed.

Web application

Apply via Telephone

0120-064-337 0120-064-337

Languages offered: English, Portuguese, Chinese, and Korean

Service hours：: 9:00AM～5:00PM, excluding Saturdays, Sundays, and holidays, year-end and New Year's holidays 12/29～1/3

You can call us from cellular telephones as well. Please verify the telephone number you have entered before calling.

Application Completed

STEP2
Preparation

Users Things we request you to prepare in advance

Please make sure there is a power supply for all network devices, as well as network devices which will be provided by NTT West. Furthermore, please prepare ”LAN cables” to connect the devices together.

1.For PCs, Smart Phones, and Tablets

パソコンの背面などをご確認ください。※LANポート（差込口）があるもの ※LANインターフェイス：1000BASE-T スマートフォン・タブレット端末等のWi-Fi対応機器でも利用可能です。※Wi-Fi接続には、Wi-Fiルーターが別途必要です。

2.LAN cable (1000BASE-T or higher straight cable)

A LAN cable may be required to conduct router settings and updates even when using wireless LAN connections.
A 1000BASE-T or higher cable (straight cable) is recommended for contracts for ”FLET’S Hikari Next Family Super High Speed Type Hayabusa, Family High Speed Type, Mansion Super High Speed Type Hayabusa or Mansion High Speed Type”.
LAN cables may be included with the devices that you will connect, so please make an inquiry to the manufacturers of the devices for more details.

Please ensure power supplies for the computer, as devices such as the ONU^＊1 built-in Hikari Denwa Service Home Gateway Device will require one power outlet^＊2 or more in order to be installed.

ONU : optical network unit
※Please prepare a power strip with multiple ports, as the power adapter is relatively large.
「Power outlets will be needed respectively to install the ONU (or the indoor VDSL device) and the Hikari Denwa Service standalone Home Gateway Device when making a contract for ”Hikari Denwa” after starting to use ”FLET’S Hikari Next” or ”FLET’S Hikari Light”.

NTT West Delivery of Documents

Documents necessary for setup will be sent by NTT West and the contracted service provider

1.Documents received from NTT West

2.Documents received from the contracted service provider

STEP3
”FLET’S Hikari” Installation

Depending on the environment of the facilities in a house/apartment (the user’s usage environment) there are two ways of installation, with an NTT West visit or without it. The determination is automatically decided based on housing type, and we will inform you upon confirming the contents of your application.

When a visit is required for installation

Personnel will carry out the installation. It will take about 2 hours to complete.

When a visit is not required for installation

No personnel will come to carry out installation if the optical fiber line installation is not required. After reading the ”application guide” and preparing the ”devices”, we ask you to connect the device and setup, in the designated order.

STEP4
Internet Connection / Settings

You will be able to install smoothly with the ”FLET’S Settings Guide” that comes with it on the day of installation.
They will come in advance with the devices sent by NTT West to customers who will perform the setup themselves.

FLET’S Simple Setup Tool cannot be installed on macOS. Set it up by yourself.
Some features of this tool (automatic detection of wireless LAN connections feature) cannot be used depending on the version of Windows 10 you are using. Please conduct settings with the LAN cable connection.
If the ”settings guide” is not compatible with Windows 10 and you are using Windows 10, click here for guidance. (PDF / 1.7MB)

Please click here for further details about installation and setup to connect to the internet.

Commencement of using the service

Apply