Information on "Fiber Optic telephone" (IP phone service)

0800-2000116 From mobile phones 0800-2000116

• Open on Saturdays, Sundays, and national holidays (except for the year-end and New Year holidays, December 29 through January 3.)
• Please check the telephone number and make sure you are calling the correct number.
• If calling from the East Japan area, please call 0800-2000116.

0800-2000116 From mobile phones 0800-2000116

• Open on Saturdays, Sundays, and national holidays (except for the year-end and New Year holidays, December 29 through January 3.)
• Please check the telephone number and make sure you are calling the correct number.
• If calling from the East Japan area, please call 0800-2000116.

• Some calls cannot be connected, such as calls dialed with a telecommunications carrier identification code (e.g. 0039) in front of the phone number.
• The Fiber Optic telephone can be used by connecting a telephone, etc. to a Hikari Denwa-compatible device terminal. However, the following devices are not compatible:
  • ISDN-compatible telephones (i・Torenbi, etc.), G4FAX, communication devices with a report function (Silver Phone series "Anshin"*, etc.)
    G4FAX can be used by setting the mode to G3, but it may not work with some devices.
  • Some of the telephone functions may become unavailable. Please consult with your phone manufacturer in advance if you have specific functions you wish to retain.
• G3FAX and modem communication services can be used, however the transmission quality may be impacted by the communication environment and other conditions. If the party you wish to contact is using an ISDN line, you may be unable to send faxes to the other party depending on the other party's settings.
• Fiber Optic telephone is not applicable to the call service contracts with telephone service providers. Therefore, if the user transfers their phone number from their Analog telephone (phone service) etc., and suspends Analog telephone service, call service contracts with telephone service providers will be cancelled.
• Please note that if the user suspends their NTT West Analog telephone (phone service) and begins to use the Fiber Optic telephone, any services (any additional services and discounts) pertaining to the suspended Analog telephone contract provided by NTT West shall, in principle, be cancelled.
• If you use any of the following services, please contact the service provider with which you have a contract.

【When Using Services for Automated Reporting of Gas Leaks, Remote MeterReading, etc.】
• Procedures vary depending on the service provider (gas company, etc.). Make sure to notify your service provider of your intention to change to Fiber Optic telephone. If you subscribe to Number Display (monthly usage fee＜Residential Use＞: 440 yen), you may be able to use services including automated reporting of gas leaks, remote meter reading, etc. with Fiber Optic telephone. Please ask your service provider for details.

【When Using Security Services】
• Procedures vary depending on the service providers (security company, etc.). Make sure to notify your service provider of your intention to change to Fiber Optic telephone.

【When Using Toll-Free Telephone Number Services】
• Fiber Optic telephone may not be specified as a contractable line by toll-free telephone number service providers. Be sure to notify your service provider of your intention to change to Fiber Optic telephone (you may be required to cancel your contract with your current service providers).
• Phone numbers newly allocated to Fiber Optic telephone (numbers that is not transferred from Analog telephone, etc.) cannot be transferred and used with any service other than Hikari Denwa service if the user cancels their Fiber Optic telephone contract.
• Users cannot use the Fiber Optic telephone line to connect to the internet.

• Monthly Usage Fees

• 【Monthly Usage Fee】
  • May vary depending on the type of use and the class of the NTT WEST telephone service area with which the user holds a contract.
    Please refer to https://www.ntt-west.co.jp/denwa/charge/basic/toriatsukaijo.html＜Japanese version only＞ for further information regarding the class for telephone service area.
  • In addition to the basic monthly fee, a universal service fee of 2.2 yen/per month and a telephone relay service fee of 1.1 yen/per month shall be applied for each phone number (applies to additional [optional] numbers as well). (Current as of April 1, 2024).

• Initial Fees (Example)

• 【Installation Fee】
  • Installation fees are typical examples and may vary depending on what is required when installing the service.

• Call and Communication Charges

• Calls to NTT West/ NTT East Japan Analog telephone lines, INS Net, Hikari Denwa and HIKARI collaboration service's Hikari Denwa (including Hikari Denwa Next; excluding video calls, Data Connect, and voice calls during Data Connect communication), Fiber Optic telephone, Fixed-wireless telephone, other companies' Analog telephone lines, and other companies' IP phones (excluding calls to 050 numbers)

• Our Rental Equipment (Amount to be charged in the event of loss or damage)
  In the case that rental equipment is lost or damaged due to the negligence of the user, the user shall be charged the equivalent amount. If we are unable to confirm the return of rental equipment after a certain period of time following the cancellation of the contract, the user may be charged the equivalent amount for the rental equipment the user has used.

• The equivalent amount stated is the maximum amount. Actual charges will take depreciation into consideration. Additionally, the calculated amount may include the equivalent amount for optional items and accessories for the applicable item.
• Applicable services, items, and equivalent amount for rental equipment may be updated at irregular intervals. Please confirm each time such event occurs.