Information on "Hikari Denwa"
(IP phone service)

0120-116116 0120-116116

• Closed Saturday, Sunday, New Year's Holidays [Dec.29 to Jan.3].
• Please check the telephone number and make sure you are calling the correct number.

0120-116116 0120-116116

• Closed Saturday, Sunday, New Year's Holidays [Dec.29 to Jan.3].
• Please check the telephone number and make sure you are calling the correct number.

• A contract and payment of monthly fees with one of the following provided services is required to use the Hikari Denwa: FLET’S Hikari (FTTH Access Service) or certain HIKARI collaboration service (FTTH Access Service provided by HIKARI collaboration service provider). If the FLET'S Hikari or HIKARI collaboration service is discontinued, the Hikari Denwa shall also be discontinued at the same time.
• Some calls cannot be connected, such as calls dialed with a telecommunications carrier identification code (e.g. 0039) in front of the phone number.
• The Hikari Denwa can be used by connecting a telephone, etc. to a Hikari Denwa-compatible device terminal. However, the following devices are not compatible:
  • ISDN-compatible telephones (i・Torenbi, etc.), G4FAX, communication devices with a report function (Silver Phone series "Anshin"^＊, etc.)
    G4FAX can be used by setting the mode to G3, but it may not work with some devices.
  • Some models are compatible with the Hikari Denwa, however, the service cannot be used during power outages.
  Some of the telephone functions may become unavailable. Please consult with your phone manufacturer in advance if you have specific functions you wish to retain.
• G3FAX and modem communication services can be used, however the transmission quality may be impacted by the communication environment and other conditions. If the party you wish to contact is using an ISDN line, you may be unable to send faxes to the other party depending on the other party's settings.
• Hikari Denwa is not applicable to the call service contracts with telephone service providers. Therefore, if the user transfers their phone number from their Analog telephone (phone service) etc., and suspends Analog telephone service, call service contracts with telephone service providers will be cancelled.
• Please note that if the user suspends their NTT West Analog telephone etc. and begins to use the Hikari Denwa, any services (including additional services and discounts) pertaining to the suspended Analog telephone etc.contract provided by NTT West shall, in principle, be cancelled.
• If the user begins using the Hikari Denwa phone number or the additional service "Additional Number" phone number without transferring from an NTT West subscriber telephone etc., those phone numbers become Hikari Denwa dedicated numbers. Users cannot continue using the Hikari Denwa dedicated number by transferring it to an NTT West subscriber telephone etc., but it can be used with Hikari Denwa^＊ (including Office Type and Office A), Hikari Denwa Next^＊, Optical Line Phones, Wireless Landline Phones (all IP phone services)etc.
  • Including some Collaboration Hikari.
  • Telephone Number Transfer refers to the customers using the telephone numbers including Hikari Denwa dedicated numbers and landline numbers obtained through contracts with other landline phone service providers (excluding phone numbers where technical challenges would arise or which may affect the user) to continue using the same numbers. The phone number where technical challenges would arise or which may affect the user are the cases where the area code used in the zone NTT West provides IP phone service is different from the area code that applies to the zone for the concerning number, or where it is difficult to accommodate the area code that applies to the zone for the concerning number in our facility.
    Please see below for the list of applicable addresses.
    [https://flets-w.com/user/support/service/hikaridenwa/pdf/address.pdf ]
• There may be times when service is unavailable due to installation work when changing plans from FLET'S Hikari Next or Hikari Denwa Next (IP phone service) to FLET'S Hikari Cross, or from FLET'S Hikari Cross to FLET'S Hikari Next.
• If you use any of the following services, please contact the service provider with which you have a contract.

【When Using Services for Automated Reporting of Gas Leaks, Remote MeterReading, etc.】

• Procedures vary depending on the service provider (gas company, etc.).
  Make sure to notify your service provider of your intention to change to Hikari Denwa.
  If you subscribe to a Number Display (monthly usage fee: 440 yen), you may be able to use services including automated reporting of gas leaks, remote meter reading, etc. with Hikari Denwa. Please ask your service provider for details.

【When Using Security Services】

• Procedures vary depending on the service providers (security company, etc.). Make sure to notify your service provider of your intention to change to Hikari Denwa.

【When Using Toll-Free Telephone Number Services】

• Hikari Denwa may not be specified as a contractable line by toll-free telephone number service providers. Be sure to notify your service provider of your intention to change to Hikari Denwa (you may be required to cancel your contract with your current service providers).

• Monthly Usage Fees/Initial Fees (Example)

• 【Monthly Usage Fee】
  1. Call charges included in the basic monthly fee are calculated at 8.8 yen per 3 minutes for voice-only calls and 16.5 yen per 3 minutes for video calls (on or before March 31, 2027), and 9.9 yen per 3 minutes for voice-only calls and 18.15 yen per 3 minutes for video calls (on or after April 1, 2027) (calls exceeding the call charges included in the basic monthly fee are calculated at the same rate). Call charges included in the basic monthly fee shall be applied from the 1st day of the month immediately following the usage start date. Fees other than call charges during the first month of use shall be calculated and billed on a pro rata basis of 1,122 yen.
     The basic monthly fee also includes the following additional services.
     Number Display, Number Request, Nuisance Call Blocking, Voice Warp, Call Waiting, Incoming Call Notification Mail
     Please note that Number Display and Number Request services are not covered by the Fee Waiver Policy for Elderly Users.
  2. Call charges included in the basic monthly fee are calculated at 8.8 yen per 3 minutes for voice-only calls and 16.5 yen per 3 minutes for video calls (on or before March 31, 2027), and 9.9 yen per 3 minutes for voice-only calls and 18.15 yen per 3 minutes for video calls (on or after April 1, 2027). Calls exceeding the call charges included in the basic monthly fee shall be calculated at 7.92 yen per 3 minutes for voice-only calls and 14.85 yen per 3 minutes for video calls (on or before March 31, 2027), and 8.91 yen per 3 minutes for voice-only calls and 16.34 yen per 3 minutes for video calls (on or after April 1, 2027). Call charges included in the basic monthly fee shall be applied from the 1st day of the month immediately following the usage start date.
  • In addition to the monthly usage fee, a universal service fee for phone services and telephone relay service fee are required for each telephone number (the same applies to additional numbers (optional)).
    Please see below for details.
    About universal service for phone services . ＜Japanese version only＞
    About telephone relay service . ＜Japanese version only＞
• 【Installation Fee】
  • Installation fees are typical examples and may vary depending on what is required when installing the service.
  • The user who subscribes to FLET'S Hikari is required to pay a separate fee for the establishment of the new access service.

• Call and Communication Charges

• 【Call and Communication Charges】
  1. Calls to NTT West/ NTT East Japan Analog telephone lines, INS Net, Hikari Denwa and HIKARI collaboration service's Hikari Denwa (including Hikari Denwa Next; excluding video calls, Data Connect, and voice calls during Data Connect communication), Fiber Optic telephone, Fixed-wireless telephone, other companies' Analog telephone lines, and other companies' IP phones (excluding calls to 050 numbers)
  2. If the user only uses Data Connect, the communication service charges are not eligible to be paid by telephone card.
     If the user uses voice calls or video calls, etc. in conjunction with Data Connect, the user will be charged the video call rate for the total bandwidth used for the communication service.
     If there is a change in the type of communication service or bandwidth used during a call/communication service, the total call/communication service time will be calculated for each type of communication service and bandwidth used, and the applicable call charges shall be applied.

Discount on Installation Fee for Switching Service (Subscriber Telephone/INS Net) (Discount Service)

【Discount Details】

For users who are currently subscribed to "FLET’S Hikari Next" or "FLET’S Hikari Cross" and agree to cancel "Subscriber Telephone" or "INS Net" when switching to "Hikari Denwa", this offer provides discounts on the installation fee for "Hikari Denwa".

• If it is confirmed that the user does not intend to terminate their "Subscriber Telephone" or "INS Net" after the discount was applied on the installation fees, we deem the discount inapplicable, and the user shall be charged the equivalent amount of the original installation fees in a lump sum.

【Application Period】

• In the event of changes to or discontinuation of this program, notice will be provided once the details are finalized.

• Our Rental Equipment (Amount to be charged in the event of loss or damage)
  In the case that rental equipment is lost or damaged due to the negligence of the user, the user shall be charged the equivalent amount. If we are unable to confirm the return of rental equipment after a certain period of time following the cancellation of the contract, the user may be charged the equivalent amount for the rental equipment the user has used.

• The equivalent amount stated is the maximum amount. Actual charges will take depreciation into consideration. Additionally, the calculated amount may include the equivalent amount for optional items and accessories for the applicable item.
• Applicable services, items, and equivalent amount for rental equipment may be updated at irregular intervals. Please confirm each time such event occurs.
• Equipment not owned by our company will not be included in the charges.