For Customers Before Starting Internet Service
Installation / settings guide
This explains the entire process of how to set up your connection to the Internet, from your initial application to starting of Internet service.
Obtain the needed items!
In addition to the connecting equipment, you must also obtain a LAN cable for connecting between devices.
Items obtained by the customer beforehand
PC or smartphone/tablet
LAN cable
The LAN cable type and standards vary depending on your contracted service. Click here for details.
This can be used for smartphones, tablets,
and other Wi-Fi compatible devices.
Items supplied by NTT West
The supplied equipment varies depending on your contracted service. For details, check the following information.
| Contracted Service | Supplied Equipment |
|---|---|
| Customers who applied for Internet service only |  |
| Customers who applied for Hikari Denwa service and use a home gateway (with ONU function) |  |
| Customers who applied for Hikari Denwa service and use a compact ONU + stand-alone home gateway |  |
| Customers who applied for services exceeding 1 Gbps |  |
You will receive the documents needed for making the settings from the contracted carrier and service provider.
* Some carriers may require you to obtain the procedure from the Internet or use another method. For details, check with your contracted carrier.
Information on your service content from the contracted carrier
Documents received from your contracted service provider
Connect the equipment!
Depending on your residence’s installation environment (operating environment and other factors), the technician will perform either an on-site installation or off-site installation.
On-site Installation
The technician visits your site to perform the installation.
The installation process typically takes about two hours.
* When using the Home Gateway Wireless LAN Card and Hikari Denwa (IP phone service) as a set
* The equipment used varies depending on your contracted carrier and service.
1. Fiber-optic Cable Routing Work (From Outside Wall to Inside Home)
The fiber-optic cable is routed from the outside through telephone ducts. If the existing installation cannot be used, we may ask you to provide new duct installation, or we may perform the work for an additional charge.
2. Installation of ONU Built-in Hikari Denwa Home Gateway
The fiber-optic cable routed indoors is connected to the ONU Built-in Hikari Denwa Home Gateway installed in the room.
3. Connection to PCs and Other Devices
Click here for further details
*3: Use of the Home Gateway Wireless LAN Card requires a separate service contract.
*4: The installation model and number of installation equipment units vary depending on your contracted service. If you will not use the Hikari Denwa service, the home gateway is provided as a fee-based rental.
* Each equipment unit requires a power supply.
4. Fiber-optic Cable Routing Work
* When using the Home Gateway Wireless LAN Card and Hikari Denwa (IP phone service) as a set
* The equipment used varies depending on your contracted carrier and service.
1. Fiber-optic Cable Routing Work (From Utility Pole to Common Space)
The fiber-optic cable is routed from the utility pole to the common space in the multi-unit housing. A splitter is installed in the common space, and the fiber-optic cable is shared by the entire multi-unit housing (for a Hikari wiring system).
2. Installation of ONU Built-in Hikari Denwa Home Gateway
Fiber-optic cable is connected from the splitter located in the common space to each residence. The fiber-optic cable is connected to the ONU Built-in Hikari Denwa Home Gateway through a telephone line modular jack.
3. Connection to PCs and Other Devices
Click here for further details
*5: Use of the Home Gateway Wireless LAN Card requires a separate service contract.
*6: The installation model and number of installation equipment units vary depending on your contracted service. If you will not use the Hikari Denwa service, the home gateway is provided as a fee-based rental.
* Each equipment unit requires a power supply.
Off-site Installation
If fiber-optic cable routing work is not required, no technician will visit your site.
Please prepare the Service Request Information and equipment that were sent to you from the contracted carrier, and follow the procedure to make the connections and settings at your location. The connection and setting procedures with images and video are provided below.
Equipment connection procedure
Make the Internet connection settings!
Click here if you are having problems connecting to the Internet
Internet settings guide
* Customers who want to view the Internet settings guide can download it here.
- • The FLET'S Simple Setup Tool cannot be installed in macOS. Please make the settings yourself.
- • Depending on your version of Windows 10, you may be unable to use some functions of this tool (automatic detection function for wireless LAN connection). First connect the LAN cable, and then make the settings.
- • Windows 10 users who have a Internet settings guide that does not support Windows 10 should refer to this information (PDF format, 1.16 MB).
3-1 3-1
Prepare the following two items.
Information on your service content from the contracted carrier
Documents received from your contracted service provider
3-2 3-2
Make the Internet connection settings for your device.
To set up your PC, use the Internet settings guide and The FLET'S Simple Setup Tool.
Download for The FLET'S Simple Setup Tool
If you are unable to access the above page, download from here.
Internet settings guide and The FLET'S Simple Setup Tool
Installation with on-site visit: The technician will bring the Internet settings guide.
Installation without on-site visit: The contracted carrier will send the Internet settings guide to you.
Procedure for wireless connection of home gateway and smartphone
Preparation (Finding the SSID and encryption key)
Wi-Fi Equipment (client device) Connection Setting Procedure
Android ™ OS
* The screen images are from Android 8.0. The actual screens will vary depending on your actual version.
iOS (iPhone, etc.)
* The screen images are from iOS 13.3. The actual screens will vary depending on your actual version.
* iPhone is a registered trademark of Apple Inc. in the United States and other countries.
* The iPhone trademark is used under license from Aiphone Co., Ltd.
Complete
If you have problems making your Internet connection settings, NTT West provides a Technical Support Desk and a Setup Service (additional charge).
Technical Support Desk
We can answer your questions on the Internet settings guide and the The FLET'S Simple Setup Tool, which you receive when starting your Internet service.
0120-064-337 0120-064-337
Supported languages: English, Portuguese, Chinese, and Korean
Open hours: 9:00 AM to 5:00 PM except Saturdays, Sundays, national holidays, and year-end and New Year's holidays (December 29 to January 3)
You can also contact us from a cellphone or PHS. Check the telephone number before dialing to ensure that you do not dial the wrong number.
