From Application to Use

STEP1
Preparation before application

Preparation before application

Decide which provider to contract with

It is necessary to have a contract with an Internet service provider to use the Internet.

Select optional services associated with the Internet

FLET'S Hikari offers a variety of optional services including telephone, video services, and support services.
We recommend that you consider these options to use the Internet more comfortably.

     
  • For more information about Hikari Denwa and Wi-Fi (router), click here.
  • For other optional services, click here. <Japanese version only>
STEP2
Applying for FLET'S Hikari

Applying for FLET'S Hikari

You can apply on the Web or via telephone.

You will be contacted by NTT West via e-mail or telephone after the registration of your application on the web was completed.

Apply via Telephone

0120-064-337 0120-064-337

Languages offered: English, Portuguese, Chinese, and Korean

Service hours:
9:00AM~5:00PM, excluding Saturdays, Sundays, and holidays, year-end and New Year's holidays 12/29~1/3

You can call us from cellular telephones as well. Please verify the telephone number you have entered before calling.

STEP3
Delivery of various documents such as a notification of the commencement of service, etc.

Delivery of various documents such as a notification of the commencement of service, etc.

NTT West will send you a notification of the commencement of service by post mail.
Please keep this in a safe place as you will need it when setting up the Internet and starting to use the service.

STEP4
Installation work ・Device settings

Installation work ・Device settings

Carry out installation work for FLET'S Hikari and optional services

The installation work for FLET'S Hikari takes approximately two hours.

  • Installation work hours may vary depending on the customer's location, our facility status, and the content of the installation work.
  • If you apply for the setup service, it will take additional time.

Set up the computer and various devices

STEP5
Commencement of using the service

Commencement of using the service

For application and inquiries regarding the service

0120-064-337 0120-064-337

Languages offered: English, Portuguese, Chinese, and Korean

Service hours:
9:00AM~5:00PM, excluding Saturdays, Sundays, and holidays, year-end and New Year's holidays 12/29~1/3

You can call us from cellular telephones as well. Please verify the telephone number you have entered before calling.

Usage

Please select your language, following the automated voice guidance.

 For service in English, press 11

 Atendimento em português aperte 22

4 需要中文服务请输入 4

 한국어 서비스를 희망하시는 분은 55