| Service |
FLET'S Hikari Cross Family Type
FLET'S Hikari Cross Mansion Type |
| Service Type |
FTTH Access Service |
| Service Area |
Please check NTT West FLET'S official website for information regarding the service area.
https://flets-w.com/service/cross/ ＜Japanese version only＞
- Even if the user's area is within the service area, there may be cases where the user is required to wait for service or may not be able to use the service due to the condition of the facilities or other reasons.
|
| Service Quality |
- FLET'S Hikari Cross is an FTTH access service (fiber optic internet connection) that provides maximum communication speed of approximately 10Gbps.
- It is the maximum speed according to the technical standard and does not necessarily indicate the actual connection speed. The maximum effective speed will be about 10% lower than the technical standard's maximum speed because the data necessary to ensure communication quality are added.
- Internet speed may decrease due to customer usage environments and service line congestion depending on the specifications of the equipment used.
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Contact Details
for Cancellation/
Contract Changes |
0120-116116 0120-116116
Business Hours: 9:00 am - 5:00 pm
- Closed Saturday, Sunday, New Year's Holidays [Dec.29 to Jan.3].
- Please check the telephone number and make sure you are calling the correct number.
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Regarding the
initial cancellation
system |
- FLET'S Hikari Cross is a service eligible for the initial cancellation system.
- After applying for FLET'S Hikari Cross, the user may terminate their contract early by informing us in writing within 8 days of receiving ”Notification of the Commencement of Service.
【Points to Note When Terminating Early】
- In principle, the user shall be charged for the fees related to the installation work performed to provide the service and any usage fees incurred up to the date of termination.
- Please note that it may take some time to restore the original usage status, or your phone number, customer ID, etc. may be changed if you terminate your contract early.
- For more information and methods for the initial cancellation system, please refer to the "Notification of the Commencement of Service" or the "Information About the initial cancellation system" page on the FLET'S official website.
（https://flets-w.com/kaijo/） ＜Japanese version only＞
- Corporate clients' accounts are not eligible for this system.
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Conditions for
Contract Cancellation/
Contract Changes |
- If the discount service "Hikari Hajime Wari Cross", "FLET'S Hikari Cross Monthly Usage Fee Discount" is applied to the user's contract and the user cancel FLET'S Hikari Cross contract for their own reasons, the user is required to pay a cancellation fee.
- 【Cancellation Fee Exemption Period】
Users who wish to cancel their contract in the month which the discount expires, or within the following two months are exempt from the cancellation fee.
- 【Cancellation of "Hikari Hajime Wari Cross","FLET'S Hikari Cross Monthly Usage Fee Discount" 】
If the user does not request cancellation, the contract shall be automatically extended every two years.
- 【Cancellation fee for "Hikari Hajime Wari Cross","FLET'S Hikari Cross Monthly Usage Fee Discount" 】
If the user cancels their FLET'S Hikari service for their own reasons during the usage period outside the cancellation fee exemption period, the user is required to pay a cancellation fee of 4,180 yen for Hikari Hajime Wari Cross and 4,400 yen for FLET'S Hikari Cross Monthly Usage Fee Discount. For cancellation fees, please refer to "About Monthly Charges, Cancellation Fees for Hikari Hajime Wari Cross (Discount Service) Applicable Services"＜Japanese version only＞ "FLET'S Hikari Cross Monthly Usage Fee Discount (Discount Service)"＜Japanese version only＞.
- From April 1, 2026, if you request dispatched disconnection due to your personal circumstances when cancelling your FLET'S Hikari Cross service, a disconnection fee will apply as follows. If you applied via the【NTT West official website】: Family Type 20,900 yen, Mansion Type 14,300 yen. If you applied through【channels other than the NTT West official website】: (Applications made on or before June 30, 2026) Family Type 20,900 yen, Mansion Type 14,300 yen. (Applications made on or after July 1, 2026) Family Type 22,000 yen, Mansion Type 15,400 yen. Please refer to the following website for more information. (https://flets-w.com/topics/2025/kaiyaku_kouji/)＜Japanese version only＞
- No disconnection fee will be charged in the following cases:
- When dispatched disconnection is required due to our company’s circumstances.
- When cancelling our service on the same day as switching to a Shared Access Operator and re-using existing equipment.
- When the applicable service is being used in an IRU area (An IRU area refers to a region where our service is provided using infrastructure, such as Hikari optical fiber lines, installed by a local government).
- When continuing service due to relocation, plan change, etc.
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Other Restrictions
on Use |
【Common Information】
- Even if the user's area is within the service area, there may be cases where the user is required to wait for service or may not be able to use the service due to the condition of the facilities or other reasons.
- If existing equipment in the user's residential building cannot be used, we may ask the user to supply new fixtures or we may perform the necessary construction work for an additional fee.
- The user is responsible for preparing all LAN cables, LAN cards (NIC), etc. required to connect their devices. In order to fully utilize the maximum speed of approximately 10Gbps, the technical standard of equipment such as PCs and LAN cables must be compatible with the maximum communication speed of 10Gbps.
- Some optional services are not available with FLET'S Hikari Cross. Please check the NTT West FLET'S official website for available optional services.
（https://flets-w.com/service/cross/service_menu/） ＜Japanese version only＞
- This service supports the IPv6 IPoE internet connection method. IPv4 PPPoE, IPv6 PPPoE internet connection methods are also supported.
- To use the internet, the user is required to sign a contract with an internet service provider that supports FLET'S Hikari Cross and pay the usage fees. Please contact internet service providers directly for information regarding usage fees, etc.
- "FLET'S Hikari Cross" allows you to choose the provider you want to connect to by subscribing to multiple providers. The maximum number of PPPoE sessions (Internet Service Providers, etc.) that can be connected simultaneously is 2 sessions.
- Users may not be able to select and use the multiple sessions (multiple providers, etc.) connected at the same time depending on their usage patterns. Additionally, users may not be able to connect to multiple providers or to the same provider for multiple sessions.
- When using the IPv6 IPoE internet connection method, the user's broadband router (other than the rental router for FLET'S Hikari Cross) must be connected to the ONU, and the router must support IPv6 IPoE and the DHCPv6 PD as the IPv6 address setting method.
- NTT West shall not be liable for any failure or malfunction of the computer (including hardware and software, and any hardware or software installed on those connected devices) caused by the software in the process of installing or using the software necessary for the use of "FLET'S Hikari Cross" on the computer or as a result thereof. This does not apply in cases where the cause is due to gross negligence by NTT West.
- In the case that the user does not fulfil their contractual obligations, such as failure to pay usage charges while using the FLET'S Hikari Cross service, the contract may be cancelled immediately without a temporary suspension period.
- Customer ID and access key are unique information of each users. Care should be taken when managing this information. In the unlikely event that these details are leaked or stolen due to customer negligence and damages are incurred, NTT West shall not be responsible for any damages.
- Please note that your service may be temporarily interrupted due to construction work by our company, such as the installation of additional facilities. In the case of temporary suspensions of service, NTT West shall notify users via email and the NTT West official website.
【When Changing Plans】
- Please note the following points when cancelling the previous service and switching to a new service.
- Please refer to the NTT West FLET'S official website for information regarding initial costs (installation fees, contract fees, etc.).
（https://flets-w.com/price/initialcost/） ＜Japanese version only＞
- The user may need to notify their contracted internet service provider about the change as the Customer ID and access key will also be changed.
Please note that your service may be temporarily unavailable if the connection method is changed from IPv4 PPPoE or IPv6 PPPoE to IPv6 IPoE, or when changing providers as part of a plan change. For any questions or concerns, please contact your provider directly.
- Any currently subscribed optional services will also be cancelled. Please reapply for the relevant optional services when you change to a new service, such as FLET'S Hikari Cross.
- If the user wishes to continue using rental equipment after changing services, we may provide the user with new equipment in their factory-shipped condition.
- Please note that the following points may apply depending on the contents of the application when users change plans from "FLET'S Hikari Next" (FTTH Access Service), "Hikari Denwa Next" (IP phone service) to "FLET'S Hikari Cross"or from "FLET'S Hikari Cross" to "FLET'S Hikari Next" or "Hikari Denwa Next".
- Due to necessary installation for changing plans, our services will be unavailable during the following time period.
For Dispatch Installation: From around 5:00 am on the day of the installation work until the completion of the work.
For Non-Dispatch Installation: From 5:00 am -7:30 am on the day of installation work and until the user replaces the ONU, etc.
- In the case that installation cannot be completed due to user's absence on the day of installation or equipment failure, etc., the service will promptly be switched back to the previous service. However, please note that the service will not be available for about 2 hours.
- It is expected to be approximately 2 hours, however the time required will vary depending on the situation.
- If the user cancels their application or changes the installation date on the day before or two days before the originally scheduled installation date, we may not be able to complete the processing of the change within our company in time and services may become temporarily unavailable on the originally scheduled installation date.
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