Information on "FLET'S Hikari Cross" (FTTH Access Service)

0120-116116 0120-116116

• Closed Saturday, Sunday, New Year's Holidays [Dec.29 to Jan.3].
• Please check the telephone number and make sure you are calling the correct number.

• Even if the user's area is within the service area, there may be cases where the user is required to wait for service or may not be able to use the service due to the condition of the facilities or other reasons.

• FLET'S Hikari Cross is an FTTH access service (fiber optic internet connection) that provides maximum communication speed of approximately 10Gbps.
• It is the maximum speed according to the technical standard and does not necessarily indicate the actual connection speed. The maximum effective speed will be about 10% lower than the technical standard's maximum speed because the data necessary to ensure communication quality are added.
• Internet speed may decrease due to customer usage environments and service line congestion depending on the specifications of the equipment used.

0120-116116 0120-116116

• Closed Saturday, Sunday, New Year's Holidays [Dec.29 to Jan.3].
• Please check the telephone number and make sure you are calling the correct number.

• FLET'S Hikari Cross is a service eligible for the initial cancellation system.
• After applying for FLET'S Hikari Cross, the user may terminate their contract early by informing us in writing within 8 days of receiving ”Notification of the Commencement of Service.

• In principle, the user shall be charged for the fees related to the installation work performed to provide the service and any usage fees incurred up to the date of termination.
• Please note that it may take some time to restore the original usage status, or your phone number, customer ID, etc. may be changed if you terminate your contract early.

• For more information and methods for the initial cancellation system, please refer to the "Notification of the Commencement of Service" or the "Information About the initial cancellation system" page on the FLET'S official website.
  （https://flets-w.com/kaijo/） ＜Japanese version only＞
  • Corporate clients' accounts are not eligible for this system.

• If the discount service "Hikari Hajime Wari Cross", "FLET'S Hikari Cross Monthly Usage Fee Discount" is applied to the user's contract and the user cancel FLET'S Hikari Cross contract for their own reasons, the user is required to pay a cancellation fee.

• 【Cancellation Fee Exemption Period】
  Users who wish to cancel their contract in the month which the discount expires, or within the following two months are exempt from the cancellation fee. 
• 【Cancellation of "Hikari Hajime Wari Cross","FLET'S Hikari Cross Monthly Usage Fee Discount" 】
  If the user does not request cancellation, the contract shall be automatically extended every two years.
• 【Cancellation fee for "Hikari Hajime Wari Cross","FLET'S Hikari Cross Monthly Usage Fee Discount" 】
  If the user cancels their FLET'S Hikari service for their own reasons during the usage period outside the cancellation fee exemption period, the user is required to pay a cancellation fee of 4,180 yen for Hikari Hajime Wari Cross and 4,400 yen for FLET'S Hikari Cross Monthly Usage Fee Discount. For cancellation fees, please refer to "About Monthly Charges, Cancellation Fees for Hikari Hajime Wari Cross (Discount Service) Applicable Services"＜Japanese version only＞ "FLET'S Hikari Cross Monthly Usage Fee Discount (Discount Service)"＜Japanese version only＞.
  
  • Please check NTT West FLET'S official website for information regarding how to check the expiration month of the discount period.
    （https://flets-w.com/limited/about_contract2/） ＜Japanese version only＞

• From April 1, 2026, if you request dispatched disconnection due to your personal circumstances when cancelling your FLET'S Hikari Cross service, a disconnection fee will apply as follows. If you applied via the【NTT West official website】: Family Type 20,900 yen, Mansion Type 14,300 yen. If you applied through【channels other than the NTT West official website】: (Applications made on or before June 30, 2026) Family Type 20,900 yen, Mansion Type 14,300 yen. (Applications made on or after July 1, 2026) Family Type 22,000 yen, Mansion Type 15,400 yen. Please refer to the following website for more information. (https://flets-w.com/topics/2025/kaiyaku_kouji/)＜Japanese version only＞
  • No disconnection fee will be charged in the following cases:
    • When dispatched disconnection is required due to our company’s circumstances.
    • When cancelling our service on the same day as switching to a Shared Access Operator and re-using existing equipment.
    • When the applicable service is being used in an IRU area (An IRU area refers to a region where our service is provided using infrastructure, such as Hikari optical fiber lines, installed by a local government).
    • When continuing service due to relocation, plan change, etc.

• Even if the user's area is within the service area, there may be cases where the user is required to wait for service or may not be able to use the service due to the condition of the facilities or other reasons.
• If existing equipment in the user's residential building cannot be used, we may ask the user to supply new fixtures or we may perform the necessary construction work for an additional fee.
• The user is responsible for preparing all LAN cables, LAN cards (NIC), etc. required to connect their devices. In order to fully utilize the maximum speed of approximately 10Gbps, the technical standard of equipment such as PCs and LAN cables must be compatible with the maximum communication speed of 10Gbps.
• Some optional services are not available with FLET'S Hikari Cross. Please check the NTT West FLET'S official website for available optional services.
  （https://flets-w.com/service/cross/service_menu/） ＜Japanese version only＞
• This service supports the IPv6 IPoE internet connection method. IPv4 PPPoE, IPv6 PPPoE internet connection methods are also supported.
• To use the internet, the user is required to sign a contract with an internet service provider that supports FLET'S Hikari Cross and pay the usage fees. Please contact internet service providers directly for information regarding usage fees, etc.
• "FLET'S Hikari Cross" allows you to choose the provider you want to connect to by subscribing to multiple providers. The maximum number of PPPoE sessions (Internet Service Providers, etc.) that can be connected simultaneously is 2 sessions.
• Users may not be able to select and use the multiple sessions (multiple providers, etc.) connected at the same time depending on their usage patterns. Additionally, users may not be able to connect to multiple providers or to the same provider for multiple sessions. 
• When using the IPv6 IPoE internet connection method, the user's broadband router (other than the rental router for FLET'S Hikari Cross) must be connected to the ONU, and the router must support IPv6 IPoE and the DHCPv6 PD as the IPv6 address setting method.
• NTT West shall not be liable for any failure or malfunction of the computer (including hardware and software, and any hardware or software installed on those connected devices) caused by the software in the process of installing or using the software necessary for the use of "FLET'S Hikari Cross" on the computer or as a result thereof. This does not apply in cases where the cause is due to gross negligence by NTT West.
• In the case that the user does not fulfil their contractual obligations, such as failure to pay usage charges while using the FLET'S Hikari Cross service, the contract may be cancelled immediately without a temporary suspension period.
• Customer ID and access key are unique information of each users. Care should be taken when managing this information. In the unlikely event that these details are leaked or stolen due to customer negligence and damages are incurred, NTT West shall not be responsible for any damages.
• Please note that your service may be temporarily interrupted due to construction work by our company, such as the installation of additional facilities. In the case of temporary suspensions of service, NTT West shall notify users via email and the NTT West official website.

• Please note the following points when cancelling the previous service and switching to a new service.
  • Please refer to the NTT West FLET'S official website for information regarding initial costs (installation fees, contract fees, etc.).
    （https://flets-w.com/price/initialcost/） ＜Japanese version only＞
  • The user may need to notify their contracted internet service provider about the change as the Customer ID and access key will also be changed.
    Please note that your service may be temporarily unavailable if the connection method is changed from IPv4 PPPoE or IPv6 PPPoE to IPv6 IPoE, or when changing providers as part of a plan change. For any questions or concerns, please contact your provider directly.
  • Any currently subscribed optional services will also be cancelled. Please reapply for the relevant optional services when you change to a new service, such as FLET'S Hikari Cross.
  • If the user wishes to continue using rental equipment after changing services, we may provide the user with new equipment in their factory-shipped condition.
• Please note that the following points may apply depending on the contents of the application when users change plans from "FLET'S Hikari Next" (FTTH Access Service), "Hikari Denwa Next" (IP phone service) to "FLET'S Hikari Cross"or from "FLET'S Hikari Cross" to "FLET'S Hikari Next" or "Hikari Denwa Next".
  • Due to necessary installation for changing plans, our services will be unavailable during the following time period.
    For Dispatch Installation: From around 5:00 am on the day of the installation work until the completion of the work.
    For Non-Dispatch Installation: From 5:00 am -7:30 am on the day of installation work and until the user replaces the ONU, etc.
  • In the case that installation cannot be completed due to user's absence on the day of installation or equipment failure, etc., the service will promptly be switched back to the previous service. However, please note that the service will not be available for about 2 hours.
    • It is expected to be approximately 2 hours, however the time required will vary depending on the situation.
  • If the user cancels their application or changes the installation date on the day before or two days before the originally scheduled installation date, we may not be able to complete the processing of the change within our company in time and services may become temporarily unavailable on the originally scheduled installation date.

• Monthly Usage Fees/Initial Fees (Example)

• 【Monthly Usage Fee】
  • Users are required to make a contract with an internet service provider and pay usage fees to use the internet.
  • For information regarding how discounts are applied to monthly usage fees, please refer to the "Monthly Usage Fee Discounts" section.
  • Monthly usage fees associated with the start or cancellation of this service shall be charged on a pro-rated basis.
    • Number of days are based on the number of days in the month.
  • In addition to the monthly usage fee, a "Broadband Universal Service Fee" will be charged per line.
    Please see below for details.
    About universal service for broadband services. ＜Japanese version only＞
• 【Installation Fees】
  • Installation fees listed below are typical examples and may vary depending on what is required when installing the service.
  • When a staff member is dispatched for installation, please make sure you are present. If you are not present when they arrive, you may be billed the dispatch fee.
  • Additional charges shall be incurred for installations on Saturdays, Sundays, national holidays, after hours, late at night, during the year-end and New Year holidays, and for installation on specified time. Please refer to the following website for more information [https://flets-w.com/english/price/addition/]. (Please contact us directly if you would like to pay by installments).
  • If existing equipment in the user's residential building cannot be used, we may ask the user to supply new fixtures or we may perform the necessary construction work for an additional fee.
  • Please note that it is not possible to change from lump sum payment to installments or from installments to lump sum payment after installation has been completed. When selecting installments, it is possible to pay the remaining balance in a lump sum during the payment period.
  • Users who selected to pay by installments as their payment method for the installation fees and are switching to the Collaboration  Hikari service, please contact each relevant businesses to discuss the payment of remaining costs.
  • If the user cancels their FLET'S Hikari contract while paying for installation fee by installments, the user shall be required to pay the full remaining amount in a lump sum.

• About Discount Service

【Monthly Usage Fee Discount】≪Application Required≫

①Hikari Hajime Wari Cross (Discount Service)

【Discount Details】

【Application Period】

• In the event of changes to or discontinuation of this program, notice will be provided once the details are finalized.

②Monthly Usage Fee Discount for Switching to Cross (Discount Service)

【Discount Details】

【Application Period】

• In the event of changes to or discontinuation of this program, notice will be provided once the details are finalized.

【Discount Details】

【Application Period】

• In the event of changes to or discontinuation of this program, notice will be provided once the details are finalized.

【Discount Details】

• If it is confirmed that the user does not intend to terminate their "Subscriber Telephone" or "INS Net" after the discount was applied on the installation fees, we deem the discount inapplicable, and the user shall be charged the equivalent amount of the original installation fees in a lump sum.

【Application Period】

• In the event of changes to or discontinuation of this program, notice will be provided once the details are finalized.

【Discount Details】

• If it is confirmed that the user does not intend to cancel the service (INS Net) the user is subscribing after the discount was applied on installation fees, the user shall be charged for the full installation fees to which the discount was applied to. 

■INS NET

【Application Period】

• In the event of changes to or discontinuation of this program, notice will be provided once the details are finalized.

• Typical installation work (wiring and installation work up to the ONU) is eligible for the discount.
  Other installation fees may be required separately.

【Application Period】

• In the event of changes to or discontinuation of this program, notice will be provided once the details are finalized.

• In the case that rental equipment is lost or damaged due to the negligence of the user, the user shall be charged the equivalent amount. If we are unable to confirm the return of rental equipment after a certain period of time following the cancellation of the contract, the user may be charged the equivalent amount for the rental equipment the user has used.

• Equivalent Amount for Rental Equipment, etc.

• The equivalent amount stated is the maximum amount. Actual charges will take depreciation into consideration. Additionally, the calculated amount may include the equivalent amount for optional items and accessories for the applicable item.
• Applicable services, items, and equivalent amount for rental equipment may be updated at irregular intervals. Please confirm each time such event occurs.
• Equipment not owned by our company will not be included in the charges. 

• Functions Equivalent to FLET'S v6 Option
  Users who have applied for FLET'S Hikari Cross will be provided with the functions equivalent to FLET'S v6 Option ready to be used, even if the users do not use the internet (IPv6 IPoE) connection method.  Other points to note are listed on the NTT West FLET'S official website. （https://flets-w.com/opt/v6option/）＜Japanese version only＞
• About Repairs
  For repairs, the hours are from 9:00 am to 5:00 pm.
  For nighttime service, a contract for the 24-hour on-site repair option (charged) is required in advance.