Internet Services
FLET’S Hikari Next （Internet access service） （Internet access service）
Family Super High Speed Type Hayabusa
New applications for "Hikari Hajime Wari" (Discount Service) will end on October 31, 2024. Even if you are currently under contract for "Hikari Hajime Wari", the service will be gradually discontinued starting from February 2025, the month when your contract expires. From November 1, 2024, we will begin accepting new applications for "Hikari Hajime Wari Next".
For more details, please see our Revision of Discount Services ＜Japanese version only＞ page.
It is necessary to have a contract with and pay charges to an internet service provider to use the internet.
| Network Speed | Maximum speed approx. 1Gbps＊1 |
|---|---|
| Base Number of Sessions | 2＊2 |
| Monthly Fee＊3 | ¥5,940 |
| Possible Discount Services | 【For applications accepted by October 31, 2024】 Hikari Hajime Wari ＜Cancellation fee applies＞ 【For applications made after November 1, 2024】 Hikari Hajime Wari Next ＜Cancellation fee applies＞ |
| Initial Charges | Contract Fee: ¥880 Installation Fee＊4: ¥22,000 If paying in installments: (24 times only) 1st payment ¥3,300+¥813/month from the 2nd payment x 22 times + the last month ¥814 (total ¥22,000) ＊5 Total: ¥22,880 |
| Installation fee (service changes) for Migration | Further details here for installation fee (service changes) for migration |
Example of setup
-
- It is the maximum speed according to the technical standard and does not necessarily indicate the actual connection speed.
- Internet speed may decrease due to customer usage environments and service line congestion depending on the specifications of the equipment used.
-
- Number of sessions means the number of connections that customers can connect at the same time with ISPs etc.
- As this service can carry contracts with multiple ISPs, it is possible to select the ISP with which you request to connect.
- Depending on how you connect your service, you may not be able to choose between multiple sessions (using multiple providers). Furthermore, it may not be possible to connect when trying to use multiple ISPs or when trying to have multiple sessions with one ISP.
-
- Usage fees for the initial month and the last month of use are calculated on a prorated basis.
-
- Installation fee is an example figure
and subject to change depending on the
contents of the installation.
Please click here concerning additional fees for installation. - It is not possible to change from a lump-sum payment to payment in installments, or from payment in installments to a lump-sum payment once installation work has been completed. However, it is possible to pay the remaining balance in a lump-sum payment during the payment term if you are paying in installments.
- Please make an inquiry to each company regarding remaining payments when migrating to a “Collaboration Hikari” service. （Further details here) (Japanese version only)
- Installation fee is an example figure
and subject to change depending on the
contents of the installation.
-
- If the line is installed on the 1st of each month, the 1st and 2nd payments will be billed together.
- When cancelling “FLET’S Hikari” services during paying in installments, the remaining balance for the installation fee will be charged as a lump-sum payment.
Mansion Super High Speed Type Hayabusa
New applications for "Hikari Hajime Wari" (Discount Service) will end on October 31, 2024. Even if you are currently under contract for "Hikari Hajime Wari", the service will be gradually discontinued starting from February 2025, the month when your contract expires. From November 1, 2024, we will begin accepting new applications for "Hikari Hajime Wari Next".
For more details, please see our Revision of Discount Services ＜Japanese version only＞ page.
It is necessary to have a contract with and pay charges to an internet service provider to use the internet.
| Network Cable Type | Fiber-optic cables (Optical fiber cables connecting the NTT West optical line terminal building to each room inside an apartment building) |
|---|---|
| Network Speed | Maximum speed approx. 1Gbps＊1 |
| Base Number of Sessions | 2＊2 |
| Monthly Fee＊3 | Plan 1 (When 8 contracts or more in the
apartment can be expected): ¥4,070 Plan 2 (When 16 contracts or more in the apartment can be expected): ¥3,520 Mini Plan (When 6 contracts or more in the apartment can be expected): ¥4,950
|
| Possible Discount Services | 【For applications accepted by October 31, 2024】 Hikari Hajime Wari ＜Cancellation fee applies＞ 【For applications made after November 1, 2024】 Hikari Hajime Wari Next ＜Cancellation fee applies＞ |
| Initial Charges | Contract Fee: ¥880 Installation Fee＊4: ¥22,000 If paying in installments: (24 times only) 1st payment ¥3,300+¥813/month from the 2nd payment x 22 times + the last month ¥814 (total ¥22,000) ＊5 Total: ¥22,880 |
| Installation fees (service changes) for Migration | Further details here for installation fee (service changes) for migration |
Example of network configuration using fiber-optic cables
“FLET’S Hikari Next Mansion Super High Speed Hayabusa Type” is a service provided for customers who live in apartment buildings and multi-building complexes. It is a type where one optical fiber cable provides service to multiple customers.
-
- It is the maximum speed according to the technical standard and does not necessarily indicate the actual connection speed.
- Internet speed may decrease due to customer usage environments and service line congestion depending on the specifications of the equipment used.
-
- Number of sessions means the number of connections that customers can connect at the same time with ISPs etc.
- As this service can carry contracts with multiple ISPs, it is possible to select the ISP which the customer prefers to connect to.
- Depending on how you connect your service, you may not be able to choose between multiple sessions at the same time (using multiple providers). Furthermore, it may not be possible to connect when trying to connect with several ISPs or when trying to have multiple sessions with one ISP.
-
- Usage fees for the initial month and the last month are calculated in accordance on prorated basis.
-
- Installation fee is an example figure
and subject to change depending on the
contents of the installation.
Please click here concerning additional fees for installation. - FLET’S Hikari Next Mansion Super High Speed Type Hayabusa Plan/High Speed Type” and “FLET’S Hikari Light Mansion Type” are only provided when using fiber-optic cables. VDSL and LAN cable types are not offered.
- It is not possible to change from a lump-sum payment to payment in installments, or from payment in installments to a lump-sum payment once installation work has been completed. However, it is possible to pay the remaining balance in a lump-sum payment during the payment term if you are paying in installments.
- Please make an inquiry to the company regarding remaining payments when switching from a “Collaboration Hikari” service. （Further details here) (Japanese version only)
- Installation fee is an example figure
and subject to change depending on the
contents of the installation.
-
- If the line is installed on the 1st of each month, the 1st and 2nd payments will be billed together.
- When cancelling “FLET’S Hikari” services during paying in installments, the remaining balance for the installation fee will be charged as a lump-sum payment.
- There are cases the service type available might not correspond with your building type. For further information, please contact us.
- There are cases that the service cannot be provided even in the service available area. To confirm the availability, please contact us.
For application and inquiries regarding the service
0120-064-337 0120-064-337
Languages offered: English, Portuguese, Chinese, and Korean
- Service hours：
- 9:00AM～5:00PM, excluding Saturdays, Sundays, and holidays, year-end and New Year's holidays 12/29～1/3
You can call us from cellular telephones as well. Please verify the telephone number you have entered before calling.
Usage
Please select your language, following the automated voice guidance.
For
service in English,
press 
Atendimento
em português
aperte 
需要中文服务请输入 
한국어
서비스를 희망하시는
분은 
Providing comfortable internet service with maximum speed approx. 1Gbps.
[When using the Family Super High Speed Type Hayabusa /Mansion Super High Speed Type]
- Maximum speeds of approx. 1Gbps is a value based on technical specifications and it does not necessarily represent actual usage speeds.
- Network speeds during use may be a few Mbps, depending on the network environment/usage status.
- Maximum network download speed is around 1Gbps with FLET’S Hikari Next Family High Speed Type/Mansion High Speed Type when using the IPv6 protocol at the same time.
[About all FLET’S Next Types]
- Even if switched to a higher-speed type, actual speeds may not improve due to devices and LAN cables, and other factors such as network environment.
- Even if the service is provided in your area, you may have to wait or you may be unable to use the service, depending on the availability of equipment.
- Please contact us about where service areas are offered.
- It may be possible to request new wiring to be put in, depending on the wiring in your building.
- Please prepare necessary equipment to connect your computer or device to the internet, such as LAN cables and LAN cards (NIC).
- It is necessary to have a contract and pay charges to an internet service provider to use the internet. Please contact each service provider for information about usage fees.
- As this service can carry contracts with multiple ISPs, it is possible to select the ISP you request. The maximum number of PPPoE sessions (ISPs, etc.) able to be established at the same time is 2.
- Depending on how you connect your service, you may not be able to choose between multiple sessions (multiple providers). Furthermore, it may not be possible to connect when trying to use several ISPs or when trying to have multiple sessions with one ISP.
- Depending on the status of the installations in your apartment building, providable technologies may differ (fiber-optic, VDSL, LAN).
- FLET’S Hikari Next Mansion Super High Speed Type Hayabusa/High Speed Type” and “FLET’S Hikari Light Mansion Type” are only provided using fiber-optic cables.
- Our company shall not be responsible for malfunctions or damages, etc., to computers (including the hardware and software of the computer, and the hardware and software of devices with which the computer is connected) caused during or as a result of the installation of any software necessary to use this service, however this shall not apply to causes arising from our gross negligence.
- As your user ID and access keys are personal information, please use caution when managing them. In the case that they are leaked or stolen as a result of user negligence, our company shall not be responsible even if damages occur. Temporary service interruptions may occur due to construction work such as additional installations of equipment by our company. We will inform you via e-mail or on our home page when temporary service interruptions occur.
[Connecting to Internet Protocol V6 using Point-to-Point Protocol over Ethernet (IPv6 PPPoE)]
- It is necessary to have a contract with and pay charges to an internet service provider who supports this service.
Available internet service providers (Japanese version only)
- It is necessary to have another adapter to connect to the internet using IPv6 PPPoE.
- Information appliances (including computers, etc.) and websites you access, etc., must support IPv6.
Please click here for more details about connecting to the internet using IPv6 PPPoE. (Japanese version only)
[Connecting to Internet Protocol V6 using IP over Ethernet (IPv6 PPPoE)]
- It is necessary to have a contract with and pay charges to an internet service provider who supports this service.
Available internet service providers (Japanese version only)
- Information appliances (including computers, etc.) and websites you access, etc., must support IPv6.
- It is necessary to apply separately for the “FLET’S v6 Option”. (Japanese version only)
- Maximum download speed is approx. 1Gbps with FLET’S Hikari Next Family High Speed Type/Mansion High Speed Type when using the IPv6 protocol at the same time.
- It may be necessary to provide your User ID and access key when applying, depending on the provider.
- Multiple providers offering IPoE services cannot be used at the same time.
- When applying for the internet (IPv6 IPoE), some services and communication devices may not work for about maximum 1 hour. In case the connection does not work properly after the completion of the installation work, it is necessary to reboot your PC or other communication devices.
- When using the internet (IPv6 IPoE), you will not be able to access the settings screen for the home gateway using <http//ntt.ssetup/>. If this occurs, please access it via your home gateway's IP address (factory settings: <http://192.168.1.1>).
Please click here for more details about connecting to the internet using IPv6 PPPoE. (Japanese version only)
- The FLET’S Number Notification Function notifies the
user ID※ to the provider when connecting using a line
authentication service (a device setting service offered
by FLET’S VPN Gate and providers, etc.)
- FLET’S Number is a specific “customer ID (CAF+10 digits)” associated with a line, written in the service activation notice.
- Initial settings are registered on "notify“.
- It is necessary to apply to NTT West in order to change settings to "notify/do not notify". Please confirm with NTT West which could cost you ¥2,200 for installation depending on the changes.
- To achieve network speeds of 100Mbps or more using
Business Type, Super High Speed Hayabusa Type, or
High Speed Type, it is necessary to create an
environment with equipment (1000BASE-T interface LAN
cables and computer ports, etc.) that handle 1Gbps
data transfer speeds. While it is possible to use
with 100BASE-T X or 10BASE-T interfaces, the maximum
speed will be limited to 100Mbps or 10Mbps, we
recommend an environment of 1000BASE-T
interface.
Furthermore, it is possible to use 10BASE-T setups with the Family Type or Mansion Type, but as the network speed will be limited to 10Mbps, we recommend using an environment with a 100BASE-TX interface. - It may not be possible to use services using IPv6 if
you have connected an optical network unit (ONU) to
a broadband router (hereby referred to as BBR)
(except Homegateways with Hikari telephone function)
and the BBR is not in IPv6 bridge mode.
FLET’S Plus, FLET’S v6 App, and FLET’S Office Wide cannot be used with this service.
A commercial power supply (AC100V) is necessary for installation of the optical network unit (ONU). The optical network unit can only be installed indoors.
The following PC environments are required to use setting and operation tools.
| OS | Microsoft Windows
10 Home (32bit/64bit) Microsoft Windows 10 Pro (32bit/64bit) Microsoft Windows 10 Enterprise (32bit/64bit)
|
|
|---|---|---|
| Processor | Same or more as recommended CPU specs for the OS | |
| Memory | Same or more as recommended memory specs for the OS | |
| Hard Disk | More than 1.2GB of disk space is required | |
| Display | Resolution of 800x600 or higher, bit depth: True Color (24-bit) or more | |
| Software Requirements |
Web Browsers | Microsoft
Edge
|
| E-mail clients | Microsoft Outlook
2007/2010/2013/2016 Windows Mail Windows Live Mail 2008/2009/2011/2012 Becky! Internet Mail Ver,2,x Windows 10 built-in Mail |
|
(When installing security tools)
| OS | Microsoft Windows 11 Home
(64bit) Microsoft Windows 11 Pro (64bit) Microsoft Windows 10 Home (32bit/64bit) Microsoft Windows 10 Pro (32bit/64bit)
|
|
|---|---|---|
| Processor | 1Ghz or faster | |
| Memory | Windows 11 ： 4GB or more Windows 10 ： 1GB or more (when running 32-bit), 2GB or more (when running 64-bit) |
|
| Disk Space | 1.3GB or more (1.5GB or more is
recommended) of free space
|
|
| Display | Super VGA (800×600 or higher, and/or 16-bit (65,536 colors) or more high-resolution display adaptor | |
| Software Requirements |
Web Browsers | Microsoft Edge、Google Chrome |
| Ethernet adapter | Microsoft compatible NDIS6.0 | |
- To use these functions, it is necessary to install security tools on the computers on which you will use security functions.
- Please see the [Usage・Settings Guide]of the ”Security Tool Settings Guide” about e-mail software that can use security functions. (You may download the [Usage/Settings Guide] of the ”Security Tool Settings Guide” when installing the security tools.) You may also download it from the Official Home Page's Support Information page. (Japanese version only)
- A maximum of 49 licenses may be added. A separate installation fee is required if you do not apply at the same time when applying for FLET’S Hikari Next
- These features cannot be guaranteed to detect or eliminate all computer viruses and spyware, prevent all phishing, prevent unauthorized third-party access, restrict browsing of the Home Page, prevent the transmission of personal information, or detect all scam/spam e-mails, and our company cannot accept any responsibility when damages occur as a result of providing them.
- The spyware search may treat non-harmful applications and files as spyware in some cases. If deleted, computer problems may occur such as lack of secure operation, and applications and files normally usable may become unusable, etc. Before deleting detected spyware, please confirm the file name and details of the file, as it is the responsibility of the user to handle such files.
- As system stability may be compromised if the security tools are installed when any commercial anti-virus programs remain installed, please uninstall (delete) commercial anti-virus programs before installing the security tools. Some security features may not function properly depending on the compatibility with your computer on which the security tools are installed.
- The user must not transfer, sell, rent or lend the serial numbers of the tools, the documents, and the security tools to a third party.
- As the serial numbers, etc., are information specific to you, please use caution when managing them. In the case when they are leaked or stolen as a result of user negligence, our company cannot accept any responsibility even if damages occur.
- In order to protect your computer, it is necessary to update the security tool virus definition files and programs with the latest information by updating, as new viruses and spyware, etc., increase every day. There are cases when security tool features will not function properly when the security tools are not updated to the newest version.
- It is necessary to restart the computer after updating the virus definition files and search programs of the security tools.
- The network may be disconnected when installing or uninstalling the security tools. It may be necessary to restart the computer in order to reconnect to the network.
- Normal installation and updating may not be possible depending on the status of our company's equipment, the connection between other lines and influence of transmission and network devices, etc., in the user's home.
- Please read the end-user license agreements for the security setting tool and the security tools. The end-user license agreement is displayed at the time of installation.
- The following functions are provided by their license
holder, Trend Micro Inc.
- URL filtering by specified category
- Web threat protection (including security toolbar function)
- Software security assessment service
- Online evaluation service feature or link evaluation feature through the spam e-mail tool.
- Statistical information application
- Ransomware protection
- Machine learning scanning
- Pay Guard Browser
- When using these features, please read and consent to the end-user license agreement (Windows/Mac/Android) (Japanese version only) specified by Trend Micro Inc. separately, and agree to the end-user license agreement of the security tool displayed at the time of installation.
For application and inquiries regarding the service
0120-064-337 0120-064-337
Languages offered: English, Portuguese, Chinese, and Korean
- Service hours：
- 9:00AM～5:00PM, excluding Saturdays, Sundays, and holidays, year-end and New Year's holidays 12/29～1/3
You can call us from cellular telephones as well. Please verify the telephone number you have entered before calling.
Usage
Please select your language, following the automated voice guidance.
For
service in English,
press
Atendimento
em português
aperte
需要中文服务请输入
한국어
서비스를 희망하시는
분은
- Windows, Microsoft Edge, Outlook, and Windows Live are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
- Mac is a registered trademark or trademark of Apple Inc.
- Android is a registered trademark or trademark of Google LLC.
- The ™ and ® marks are not shown as registered trademarks or trademarks of the respective companies in the text.
